| Service | Category | Description In English | Description In Arabic |
| Account | Create Account | New Account e.g (Mailbox,MSD,Zoho,...) | |
| Account | Email Backup | Create a backup copy of the mail | انشاء نسخه احتياطيه من الميل |
| Account | Email Troubleshoot | There is a problem in the Mail | وجود مشكله فى الميل |
| CCTV | DVR Cam Export | To export videos from DVR | تفريغ الكاميرات |
| CCTV | DVR Troubleshoot | If there is aproblem in DVR | مشكله فى الكاميرات |
| Documentation | SOP | If you need steps for how to use any programe | فى حالة طلب شرح معين لخدمة ما |
| Hardware | Hardware Installation | If you need to install new device | تركيب جهاز جديد |
| Hardware | Hardware Troubleshoot | If there is a problem in any device | مشكله فى جهاز معين |
| Hardware | Monitor Troubleshoot | If there is a problem in monitor | مشكله فى الشاشه |
| Hardware | PC Check | If you need to check something in PC | فحص جهاز الكمبيوتر |
| Hardware | PC Troubleshoot | If there is a problem in PC | مشكله فى جهاز الكمبيوتر |
| Hardware | Scanner Troubleshoot | If there is aproblem in Scanner | مشكله فى الاسكانر |
| HR System | FPR Troubleshoot | If there is a problem in download attendance logs | مشكله فى برنامج سحب البصمات |
| Internet | Internet Troubleshoot | If there is aproblem in internet | مشكله فى الانترنت |
| Internet | ISP Internet problem | If there is aproblem in internet | مشكله فى الانترنت |
| Internet | Network Check | If there is aproblem in internal network | مشكله فى الشبكه الدخليه |
| Internet | Open Site | If you need to open site | عند الحاجة لفتح موقع معين |
| Internet | Router Troubleshoot | If there is aproblem in internet router | مشكله فى الراوتر |
| MSD 365 - ERP | MSD Browser Troubleshoot | If there is aproblem in Dynamics system in browser | مشكله فى برنامج ميكروسوف فى المتصفح |
| MSD 365 - ERP | MSD Open Permission | If you need to open any permissions on dynamics | عند الحاجة لفتح صلاحيات معينة ببرنامج Dynamics |
| MSD 365 - ERP | MSD Pos Troubleshoot | If there is a problem in point of sale | مشكله فى نقطة البيع فى الفرع |
| Other Service | Meeting Room Prepare | to prepare meeting room | تجهيز غرفة الاجتماعات |
| Power System | UPS Installation | If you need to install UPS | تركيب جهاز باور |
| Power System | UPS Troubleshoot | if there is aproblem in UPS | مشكله فى جهاز الباور |
| Printing Service | Printer Installation | If you need to install a printer | عند الحاجة لتنصيب طابعة |
| Printing Service | Printer Troubleshoot | If there is aproblem in printer | مشكله فى الطابعه |
| Security | kaspersky Open USB | To open USB | فتح اليو اس بى لنقل الملفات |
| Security | kaspersky Troubleshoot | If there is aproblem in antivirus application | مشكله فى برنامج الكاسبر |
| Software | Software Installation | To install new software | تنصيب برنامج جديد |
| Software | Software Troubleshoot | If there is aproblem in any software | مشكلة فى برنامج |
| Software | Software Windows Configuration | To modify something in windows | عند الحاجة لتعديل خصائص نسخة الويندوز |
| Storage | Share Folder Mapping | To add a share folder | عند الحاجة لاضافة share folder |
| Storage | Storage Troubleshoot | If there is aproblem in Share folder | مشكله فى الشير |
| VoIP Service | Phone Check | To check IP Phone | فحص التليفون |
| VoIP Service | Phone Installation | To install new IP Phone | تركيب تليفون جديد |
| VoIP Service | Phone Troubleshoot | If there is aproblem in IP Phone | مشكله فى التليفون |
| VoIP Service | VoIP New Extension | To add new Extention on IP Phone | اضافة رقم هاتف جديد |
| Zoho System | Zoho Update | To update any data in Zoho | تحديث برنامج ال Zoho |
| Attendance | Attendance Troubleshoot | If there is aproblem in attendance machine | عند وجود مشكلة بجهاز البصمة |