IT Ticketing System Description

IT Ticketing System Description

IT Ticketing System Description

The below table is a description for services and requests from IT department 
you can refer back to this table in case you cannot describe your request in ticketing system 


Infra TEAM
Service Category
Account Email Backup
Account Email Troubleshoot
CCTV DVR Cam Export
CCTV DVR Troubleshoot
Documentation SOP
Hardware Monitor Troubleshoot
Hardware PC Troubleshoot
Hardware Scanner Troubleshoot
Hardware Hardware Installation
Hardware Hardware Troubleshoot
Hardware PC Check
HR System FPR Troubleshoot
Internet ISP Internet problem
Internet Network Check
Internet Router Troubleshoot
Internet Internet Troubleshoot
MSD 365 - ERP MSD Browser Troubleshoot
MSD 365 - ERP MSD Pos Troubleshoot
Other Service Meeting Room Prepare
Power System UPS Installation
Power System UPS Troubleshoot
Printing Service Printer Troubleshoot
Security kaspersky Open USB
Security kaspersky Troubleshoot
Software Software Installation
Software Software Troubleshoot
Storage Storage Troubleshoot
VoIP Service Phone Check
VoIP Service Phone Installation
VoIP Service Phone Troubleshoot
VoIP Service VoIP New Extension
Zoho System Zoho Update

Application TEAM
Service Category
MSD 365 - ERP System Install System
MSD 365 - ERP System Uninstall System
MSD 365 - ERP System Update System
MSD 365 - ERP System Activate System
Layout Layout Edit 
Layout Layout Add 
Designer Receipt Designer 
Designer Barcode Designer 
Bartender Designer Barcode Designer 
Bartender Designer Bracode Print Services 
Bartender Designer Print labels 
Security Settings Users Permissions 
Security Settings Stores Permissions 
Inventory Check Inventory 
Inventory OH Troubleshoot 
Inventory Compare OH 
Inventory Inventory Adjustments 
Inventory Check OH 
Inventory OH Edit 
Workers Add Cashier 
Workers Add Manager 
Employee Employee Transfer 
Employee Employee Add 
Employee Employee Remove 
Bonus Bonus Preparations 
Bonus Bonus Add Values 
Bonus Bonus Edit Values 
Bonus Bonus Remove Values 
Bonus Bonus Check results 
Sales Invoice Troubleshoot 
Sales Invoice Print 
Sales Invoice Discount 
Sales Receipt Prices 
Sales Close Shift 
Sales Shift X Report 
Sales Coupon Code Troubleshoot 
Sales Statement Troubleshoot 
Sales Statement Resolve 
Sales Payment Troubleshoot 
Sales Tender Declartaion 
Promotion Create Promotion 
Promotion Edit Promotion 
Promotion Remove Promotion 
Promotion Coorperate Promotions 
Promotion Customers Add 
Customers  Customers Delete 
Customers  Customers Troubleshoot 
Customers  Customers Export Data 
Transactions Transfer Order Create 
Transactions Transfer Order Delete 
Transactions Transfer Order Troubleshoot 
Transactions Transfer Order Shipment 
Transactions Transfer Order Cancel Shipment 
Transactions Transfer Order Receive 
Purchase Orders Purchase Order Create 
Purchase Orders Purchase Order Delete 
Purchase Orders Purchase Order Troubleshoot 
Reports Add Reports 
Reports Remove Reports 
Reports SSRS Setup 
Reports Troubleshoot Reports 
Data Management Import Items 
Data Management Import Transfer Order Lines 
Data Management Import Purchase Order Lines 
Data Management Import Customers 
Data Management Data Export 
Other Services Async Service 
Other Services Inventory Services 
Other Services Staff Services 
Other Services Prices & Discounts Services 
Printing Service Print Server Edit 
Printing Service Printer Configuration 
Printing Service Printer Installation 
Printing Service Printer Troubleshoot 
Productions Department Follow up Department Requestes 
Costing  Department Follow up Department Requestes 
Finance Department Follow up Department Requestes 
Supply Chain Department Follow up Department Requestes 
Documentation & Recordings Create SOPs 
Documentation & Recordings SOP 

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