Alarm sound from the camera device

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• UPS device alarm sound

  Check the power cable of the UPS device Try using a different power cable

• Live camera feed lagging

  Ensure the network cable is properly connected to the camera device Restart the camera device

• Unable to play recorded camera footage

  Change the Protocol from the Configuration screen to TCP - UDB If recordings do not appear, turn off the power to the camera device for 10 minutes and try again

• Fingerprint device not working

  Ensure the fingerprint device is connected to power Try using a power cable from another branch

• Cameras not working

  Check the power connection of the camera device Check the internet connection of the camera device Verify the camera’s URL