Unable to view live camera feed

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• Live camera feed lagging

  Ensure the network cable is properly connected to the camera device Restart the camera device

• Unable to play recorded camera footage

  Change the Protocol from the Configuration screen to TCP - UDB If recordings do not appear, turn off the power to the camera device for 10 minutes and try again

• Alarm sound from the camera device

  Turn off the power to the camera device for 10 minustes

• Unable to open ADVAC website

  Try opening the website in a different browser Try opening the website in Private Session mode (CTRL+Shift+N)

• Cameras not working

  Check the power connection of the camera device Check the internet connection of the camera device Verify the camera’s URL